TestReach staff pictured with Best Customer-Centric Culture award from L-R: Tom Acton, Siobhan Ogilvy, Artur Staszek, Lisa Baxter, Luisa Bozzonetti, Amy Noonan (holding award), Tricia Dardis, Maya Apana, Adam O’Gorman, Jack Callaghan
Maya Apana, Director of Operations at TestReach, receiving the Best Customer Centric Culture Award at CX Impact Awards 2025
Press Release - Dublin, Ireland, 8 December 2025
TestReach Wins Best Customer-Centric Culture Award 2025
TestReach is proud to announce its achievement at the Irish CX Impact Awards 2025, winning the award for Best Customer-Centric Culture. This recognition highlights the organisation’s company-wide commitment to delivering exceptional customer experiences across every stage of the assessment journey.
The awards ceremony, held on 4th December 2025, brought together leading organisations to celebrate excellence in customer experience. TestReach stood out among the finalists, having been shortlisted alongside Allianz, Calor and Permanent TSB, with judges recognising the strength and consistency of TestReach’s customer-centric culture across all areas of the business.
A culture built around responsiveness and care
The Best Customer-Centric Culture category reflects organisations that embed customer needs, feedback and experience into daily decision-making and service delivery. For TestReach, this award acknowledges a long-standing focus on being a dependable, responsive partner to clients while also providing calm, professional and supportive exam experiences for candidates.
TestReach delivers a complete online assessment solution alongside a remote proctoring and support service. This combination enables clients to run high-integrity exam sessions with confidence, supported by robust technology and well trained teams who remain present throughout exam delivery. On exam days, TestReach’s in-house proctors and customer support specialists work closely with candidates in real time, providing reassurance, clear guidance and responsive help when needed. This reduces stress for candidates and helps clients achieve quiet, predictable and successful exam days.
Amy Noonan, VP Operations & Customer Experience at TestReach, said: “Winning Best Customer-Centric Culture is a huge moment for TestReach because it reflects how deeply customer experience is embedded across the whole company. Clients and candidates place real trust in TestReach and our teams respond with professionalism, empathy and speed. Whether it’s a proctor supporting a nervous candidate or a support specialist giving practical help, every interaction is shaped by the same goal - to deliver a fair, calm, high-quality exam experience. The team is incredibly proud of this recognition and of the service delivered every day.”
Fairness through Excellence
TestReach’s mission, “Fairness through Excellence,” underpins its approach to customer experience. The organisation’s focus is on supporting exam clients to protect assessment integrity and reputation, while ensuring every candidate feels supported and respected. The award reflects not only the quality of TestReach’s technology, but also the human care and responsiveness that clients and candidates consistently experience.
About TestReach
TestReach provides end-to-end digital assessment solutions that support exam creation, secure delivery, marking, results and analytics for professional associations, awarding bodies, medical colleges and government agencies. Delivery options include remote proctoring and test centre exam delivery, backed by highly responsive support teams focused on reliable exam programmes for clients and a professional experience for candidates.
About the Irish CX Impact Awards
The Irish CX Impact Awards recognise Ireland’s most customer-centric organisations and teams, celebrating measurable excellence in customer experience across all sectors. The awards highlight the role of customer-focused culture, innovation and service leadership in driving organisational success.